Do you offer free UK shipping?

Yes! We offer free UK shipping on Amazon orders over £20.

How long does delivery take?

Our estimated delivery times are:

• UK: Free shipping on Amazon orders over £20
• Europe: 1–2 working days
• USA: 1–3 working days
• Rest of the world: 2–4 working days

Please note that delivery times are estimates and may vary depending on the destination and local postal services.

How are international orders shipped?

All orders placed from outside the UK are shipped via DHL International Shipping.

Will I have to pay customs or import charges?

For orders shipped outside the UK, customs duties, import taxes or other local charges may apply. Unfortunately, these charges are outside of our control and are the responsibility of the customer.

We recommend checking your country’s customs and import regulations before placing your order if you are unsure whether additional charges may apply.

What happens if I refuse to pay the customs charges and my parcel is returned?

If you choose not to pay the applicable customs or import charges and your parcel is returned to us, we can issue a refund for the products purchased.

Please note that the original shipping cost will not be refunded, as the order has already been dispatched and the shipping service has been provided.

Can I return an item if I have opened it?

Unfortunately, we cannot accept returns on products that have been opened or used. If your product has a seal, the seal must remain intact for us to accept a return.

What if my item is faulty or defective?

If you receive an item that is faulty or has a defect, please contact us within 14 days of receiving your order. We will arrange for a replacement to be sent to you.

What if I receive the wrong item or something is missing from my order?

If your order is incorrect or an item is missing, please contact us within 14 days of receiving your order.

If you have received an incorrect item, we will arrange for the correct item to be sent and ask you to return the incorrect item to us.

How long do I have to report an issue with my order?

Any requests for replacements due to faulty, defective or incorrect items must be made within 14 days of receiving your order. Unfortunately, we are unable to offer replacements after this period.

Can I cancel my order after it has been shipped?

Unfortunately, once an order has been marked as shipped, it can no longer be cancelled or refunded. If you no longer wish to receive the order, please contact us to discuss the available options.

What happens if I enter the wrong delivery address?

Please double-check your delivery address carefully before completing your order. Once your order has been shipped, we are unable to take responsibility for the parcel if an incorrect or incomplete address was provided.

If your parcel is returned to us because the delivery address was incorrect, we will contact you to let you know.

Can you resend my order if it is returned because of an incorrect address?

Absolutely! We understand that mistakes happen. If your parcel is returned to us due to an incorrect or incomplete address, we can resend your order once the new shipping cost has been paid.

Please note that the original shipping cost is non-refundable, and a new shipping fee will apply to re-send the parcel.

Do you ship internationally?

Yes! We ship orders to customers outside the UK using Royal Mail International Shipping.

Will I have to pay customs or import charges?

International orders may be subject to customs duties, import taxes or other local charges depending on the destination country. Unfortunately, these charges are outside of our control and are the responsibility of the customer.

We recommend checking your local customs regulations before placing an order if you are unsure whether additional charges may apply.

What happens if I don't want to pay the customs charges?

If you choose not to pay the applicable customs charges and your parcel is returned to us, we can refund you for the products purchased.

Please note that the original shipping cost will not be refunded, as the order has already been dispatched.

Where can I find the ingredients for your products?

All ingredients are listed in the product description on our website and/or on the packaging or box of the product. Please check the ingredients carefully before use, especially if you have any known allergies or sensitivities.

Should I patch test your products before use?

Yes. We strongly recommend patch testing all products at least 24 hours before use. This helps you identify any potential sensitivity or allergic reaction before applying the product as intended.

If you experience any irritation, redness, swelling or other reaction, discontinue use immediately.

Are you responsible for allergic reactions or sensitivities?

While we take the safety and quality of our products seriously, individual reactions can vary. We cannot be held responsible for reactions caused by the use of our products. Please always check the full ingredients list and carry out a patch test before use.

Need to speak to us?

We’re always happy to help! If you have a question about your order, our products, or anything else, you can get in touch with us through email, Instagram, Facebook or TikTok Shop.

Our customer service team responds to enquiries Monday–Friday, 9am–5pm.

How can I contact you?

• Email: hello@meggilashes.co.uk
• Instagram: Meggilashes
• Facebook: Meggilashes
• TikTok Shop: Meggilashes

We’ll get back to you as soon as we can during our customer service hours.